Delivery information

At Soulgems, we strive to ensure that your order arrives quickly and safely. Below you will find all the information about our shipping methods, costs, and delivery times within Europe.

 

1. Shipping Methods and Costs

We offer various shipping options so you can choose what best suits your needs:

  • Standard Shipping in Spain: Free shipping 
  • Standard Shipping in Europe: Free Shipping 
  • Expedited Shipping in Spain: €5 for faster delivery, when you need your order quickly. 
  • Expedited Shipping in Europe: €7,50 for faster delivery, when you need your order quickly. contact us at info@soulgems.eu

 

2. Delivery Times

  • Standard Shipping: 3-7 business days within Europe.
  • Expedited Shipping: Available within 48 hours at an additional cost. For current prices and availability, please contact us at info@soulgems.eu.
    Attention: Delivery times are estimates and may vary depending on location and any delays with the carrier.

 

3. Processing Time

Orders are processed and shipped within 1-2 business days.

Orders placed on weekends or holidays will be processed on the next business day.

 

4. Shipping Confirmation and Tracking

Once your order is shipped, you will receive a confirmation email with tracking information. This allows you to track your package until it arrives.

We use Sendcloud for processing and shipping our orders, ensuring efficient and reliable delivery of your order.

 

5. Shipping Restrictions

We currently ship only within Europe. If your country is not available at checkout, please contact us at info@soulgems.eu to discuss the possibilities.

We do not ship to P.O. boxes or military addresses.

 

6. Incorrect or Damaged Orders

If you receive an incorrect or damaged order, please contact us within 7 days of receipt at info@soulgems.eu. We will do our best to resolve the issue promptly.

 

7. Shipping from Spain

All orders are shipped from our warehouse in Spain. This means delivery times may vary depending on the destination and the chosen shipping method.

 

8. Questions?

If you have any questions about our shipping methods or the status of your order, please contact us at info@soulgems.eu. We are happy to assist you!